Our COVID-19 protocol



 We are excited to welcome audiences back to the Menier Chocolate Factory! With the health, safety and wellness of our patrons and our staff being our top priority, we have taken steps to ensure that everyone will have the best experience possible. We are carefully monitoring all government guidelines to ensure we are following its advice, as well as the advice of Society of London Theatre, UK Theatre and the DCMS. We have been granted the Society of London Theatre & UK Theatres ‘See it Safely’ mark which certifies that you can rest assured that we are complying with the latest government and industry Covid-19 guideline in regards to the safety of everyone that comes into the building. (Current governments guidelines can be found here
 

Enhanced Cleaning

Our cleaning routine has been enhanced to include thorough cleanings before and after each performance as well as spot cleans of high traffic areas throughout the day, as well as regular fogging.


Face coverings



All visitors are asked to wear a face covering on entering the building, unless medically exempt. You should wear your face covering at all times while inside, unless you are eating or drinking.


Sanitizing Stations

Sanitizing stations have been added around the building. We encourage frequent use of these stations by staff and audience members, especially when entering and exiting the building. 


Contactless Payment

As an alternative to cash, we have enhanced our contactless payment stations and encourage all to make card payments.


E-Ticketing

To avoid queues, please have your tickets ready.
E-tickets can be shown on a mobile device.



Minimise Baggage

To limit contact between audience and staff we will not be running a baggage check service, we ask that you bring a minimal amount of baggage into the building.


Self-Certification

Before the performance, we will be sending you a welcome email with further details about your visit. Additionally, you will be asked to provide contact details to assist with test and trace. 


Test and Trace

An Official NHS QR code will be displayed on arrival. You have the option to check in with the NHS Covid 19 App prior to entrance.